The new TOPIx ‘Workflow’ functionality can be used to perform Pre-Delivery Inspections (PDI), Vehicle Service, or Fault & Breakdown investigations.
Workflows performed though TOPIx can be seen In the ACTIVITY HISTORY. In addition a workflow that has previously been started can be resumed from the HISTORY.
Workflow efficiencies include prepopulated Vehicle and VIN. When used with connected vehicles through TOPIx Diagnostics, workflow provides the tools a technician needs in one place, such as running an Automatic Network Test, to include enhanced vehicle data such as DTC’s, and software versions.
To find workflow on TOPIx enter a VIN, or select a vehicle from the vehicle park, and select either <b>Maintenance, PDI & OSH</b> or <b>Fault and Breakdown</b> from the OPTION SELECTION.
We are pleased to announce the addition of the FRED submission process to the TOPIx Technical Support area.
Technical Support allows a technician to make requests directly from TOPIx for:
There is now no need to log into GCM, making the process to raise and submit a Technical Support request easier.
The Technical Support TOPIx full screen view has also been launched, alongside system improvements such as enhanced text formatting in the Comments and Diagnosis fields, providing an improved user experience. Progress updates will be visible directly from the Technical Support intray in TOPIx, including a history of interactions and status, which can be referred to at any time.
How to raise a Technical Support request or view the Intray from TOPIx:
Showcasing the latest key features for Electrical Wiring Diagrams (iEWD)
View the key featuresThe Electrical Reference Library (ERL) is being integrated into the Interactive Electrical Wiring Diagram (iEWD) in TOPIx. Without closing the iEWD you can search in the ERL tab to quickly find information for your diagnosis or repair.
The search has been improved to filter the ERL information by text or reference.
All vehicles supported by iEWDs will no longer have a separate Electrical Reference Library (ERL) publication.
The document has a View By filter of connectors for Ground, Inline, Module or Component.
If a connector is not serviceable but overlays are available TOPIx displays a Green flag ‘Overlay Available’ and displays a list of Overlay recommendations in a table below.
Showcasing the latest key features for Vehicle Diagnostics
View the key featuresTOPIx Cloud Diagnostics can directly connect to 17MY vehicles onwards to run Vehicle Diagnostics. TOPIx Diagnostic Device Agent (DDA) must be installed for the diagnostics to run.
The Diagnostic Device Agent synchronises with TOPIx to display data from the connected vehicle, and features and functions of Jaguar Land Rover approved diagnostic tools.
Login to TOPIx through the DDA, and connect a vehicle through a Vehicle Communication Interface (VCI).
The ‘VEHICLE DATA panel provides a summary of the vehicle’s module status; Green no DTC, Amber DTC stored, Red NO RESPONSE. The occurrence of DTC’s are displayed in the ‘Fault Timeline’ referencing a date and time for each event.
<b>Vehicle Applications</b> - toolbox displays generic vehicle applications such as a Network Integrity Test, Pre-Delivery Inspection and Service Message Reset.
<b>Module Applications</b> - shows applications available for a specific module (known as ECU Diagnostics in Pathfinder).
<b>History</b> - the VIN ‘History’ toolbox displays previous activities against the vehicle, shows the history of what has been ran on a vehicle and its outcome when connected to TOPIx Cloud Diagnostics on one or more sessions.
<b>DTC’s</b> - The ‘DTC’ toolbox displays DTC codes, descriptions, timestamps and odometer value.
TOPIx Cloud Diagnostics can directly connect to 17MY vehicles onwards. As an integrated diagnostic cloud-based tool TOPIx Diagnostics is always up-to-date, removing the need for constant software installations or updates.
To use TOPIx Cloud Diagnostics the Technician needs to perform a one-time installation of the TOPIx Diagnostic Device Agent (DDA) on their laptop. The download link is accessed from the TOPIx Links page.
Login to TOPIx through the DDA, and connect a vehicle through a Vehicle Communication Interface (VCI). The Network Integrity Test will automatically start. Select the Diagnostics tab.
If not connected to a vehicle diagnostic tests can still be run by enter a vin on the home page, or select a vehicle from the vehicle park. Select Fault and Breakdown, and the Diagnostics Tab.
The new, technologically advanced Defender comes with Electric Vehicle Architecture 2 (EVA2). This platform enables more vehicle modules to be updated by wireless software updates. Our scope for future updates will be broadened, ensuring our vehicles are always using the latest software.
The latest TOPIx update to support SOTA for EVA2 will enable the following:
Showcasing the latest key features for Technical Assistance (TA).
View the key features
Technical Assistance (TA) The addition of Technical Assistance (TA) gives technicians the ability to send a TA report to GCM directly from TOPIx, enabling them to get the support they need, quickly and efficiently, without the need to open and log in to two separate systems. All updates on the progress of a ticket will be visible directly from a specialized inbox in TOPIx, including a full history of all the dialog and milestones for reference later.
When raising a new TA, technicians are asked to report both the symptoms and any customer concerns, as well as given the opportunity to provide a more detailed diagnosis of the reported issue. The aim is to provide the technician and GCM with the information required to achieve a “right first-time” repair without ever having to navigate away from TOPIx.
With the addition of BMIS (Battery Management Information System), TOPIx now displays historical battery test data, with new records added daily.
This data can be found in TOPIx under the ‘Battery Tests’ tab when viewing all vehicle details, and within this section you can find detailed information for each test completed for the specific vehicle loaded.
BMIS provides a centralised collection of battery test data and is designed to enhance battery management and improvements in processes and programs.
With the addition of BMIS (Battery Management Information System), TOPIx now displays historical battery test data, with new records added daily.
This data can be found in TOPIx under the ‘Battery Tests’ tab when viewing all vehicle details, and within this section you can find detailed information for each test completed for the specific vehicle loaded.
BMIS provides a centralised collection of battery test data and is designed to enhance battery management and improvements in processes and programs.
The addition of Software Over The Air (SOTA) completely revolutionises the way software updates are applied to vehicles. SOTA not only gives the technicians the ability to enable software updates on the vehicle remotely but also enables technicians to apply software updates, fast and effectively without the need of a physical connection.
SOTA acts as the delivery mechanism for software updates to vehicles. Its key benefits are speed and convenience. Historically it can take a significant period of time to perform a large software update but this is significantly reduced with the introduction of SOTA.
There are many software modules that shall be using SOTA as its default delivery mechanism in the future; however, this phase sees the introduction of the important NGI (Next Generation Infotainment) module and TCU (Telematics Control Unit) module. This also means from now onwards, vehicles will leave the factory SOTA ready for the owner's acceptance.
ARC Phase 4 sees the introduction of Curated Repairs. This powerful tool enables technicians to see the duration of a procedure and delivers a list of special tools and required parts to complete the task-in-hand.
The duration section details how long a procedure will take to perform in hours and minutes, giving technicians a greater overview. The required special tools/parts sections list all of the special tools/parts that are required to complete the procedure as well as their part numbers. It also provides the technicians with a preview of each special tool/part quickly and efficiently. The required parts section also details the quantity.
Curated repairs introduce the ability to print off the list of special tools/parts easily.
After the introduction of the newly unified Help, Support & System Status area, we now see the Feedback on Content feature come to life. The Feedback on Content feature enables technicians to provide enhanced feedback on any screen of TOPIx, whether looking at a document or not!
With a new guided flow to help technicians take a screenshot on whichever device they’re using TOPIx on, there is also the ability to highlight specific areas of a screenshot or black out sensitive information. This enables users to provide more accurate feedback by locating the problem points visually, which really helps the content authoring team to understand the issue.
This feature also sees the introduction of a new and improved RTS Feedback form, which now gives the user the option to attach supporting files, as well as automatically populating key data to save the technician time.
The latest TOPIx software update sees the introduction of an important new feature - The Notification Centre. By design the notification centre is a central place where multiple event sources come together. As part of the site header, it can be accessed from anywhere in the system and acts as an information source for activities that may be valuable to the user.
Currently, the notification centre displays only newly published documents and notices, however in the future this will be extended to include other notification types such as for inbox messages and status updates on vehicle repairs.
All of the notifications are grouped by days, and presented in reverse chronological order to keep you up to completely up to date. Clicking on any notification will take you straight to the relevant information.
The addition of the Help, Support & System Status button in the toolbar introduces a new and unified way to access any kind of support or provide any kind of feedback you require. Replacing the historic and limited page-based help, this new solution presents the user with the option to access key areas of support, quickly and effectively.
Users will be able to directly access the following four areas; Technical Assistance, Feedback on Content, Support Helpdesk and System Status.
The first feature rolled out will be a new overview of the status of TOPIx. This will provide live updates as to whether there are any known issues affecting the performance of TOPIx, or impacting certain functionality. It also allows users to analyse how strong their web browser and internet bandwidth speed are in terms of compatibility with TOPIx.
All of this information combined is fundamental in giving real-time insights into how TOPIx is operating and advising users of ways in which they can improve their TOPIx experience.
New to TOPIx will be the ability to log a TA request directly from TOPIx that will be sent to GCM. Any updates on the progress of the ticket will be visible directly from a specialised inbox in TOPIx. More details coming soon…
Providing feedback on document content is being completely revamped. Users will now be able to use an integrated tool to highlight areas on the screen they want to leave feedback on to really help the content authoring team to understand the issue. More details coming soon…
A knowledge base of frequently asked questions will be on hand to users for quick and easy access to answers for some of the most common issues other users encounter. This section will be continually updated with an aim to helping all users find the support they need without having to pick up the phone. More details coming soon...
ARC Phase 3 sees the introduction of Phrase suggestions. This powerful tool enables technicians to get the information they need to find more effectively and efficiently by simply beginning to type a term into the search.
The purpose of Phrase suggestions is to improve the user experience,so that when someone begins entering a search term, it is possible for TOPIx to predict what that useris going to type, and thus complete the entry for the user.
Instead of the traditional method of searching for just keywords, Phrase suggestions offers advancements and puts terms into the context of real content and repair procedure titles. For example, typing “engine” might trigger suggestions such as “Engine - removal”, “Engine - installation”, or “Engine oil - Draining and Filling”.
The focus of ARC Phase 3 is the search process and incorporating methods of refining the search, known as ‘intelligent searching’. This means that the search results you see are tailored specifically to your vehicle, market and the type of user that you are, as well as what actions you have chosen to perform on the vehicle.
So if there are two users accessing the same vehicle, for example, a technician that usually performs fault diagnosis, and a administrative clerk that often books in a vehicle and prints out a service checksheet, the two users are likely to get completely different search results .as TOPIx will take all the contextual information into account to provide more intelligent search results, allowing faster access to the data a user is more likely to need.
Intelligent search uses machine learning which is used to help gather data, and continually hone and improve the search results algorithm.
The Search results page has been completely revamped in phase 3, with the focus on the dedicated search results page. This page gives the user more configuration options which enables them to refine the search and thus provide more accurate results.
Combined with the Intelligent search, the search results page includes an option to filter the results by relevance, most views, most keywords and most recent. As well as an additional timescale filter for documents that have been added; anytime, the past week, the past month or the past year.
The global reference number or the procedure section code is also included to give greater context to what section the result is from.
Popular articles is another key feature of the ARC Phase 3 implementation. Popular articles is a new section on TOPIx to help bring trending content to the user before a search is even performed. This shows the content that is currently being viewed most for the vehicle that has been looked up, in the context of the market and for the type of user you are.
Showing information in this way then allows TOPIx to gather intelligence on how technicians are using the system around the world, and helps to identify key problem areas and possible areas for improvement as well as providing the correct and most up-to-date information directly to the user.
This feature is self-governing as the content’s popularity then determines its own position on the list, and therefore makes it more accessible.
ARC Phase 2 sees the introduction of "Retailer Vehicle Park". This section has been designed specifically with the end user in mind, to provide easy access to view vehicles within the current retailer.
This view allows the end user to quickly select a vehicle, which may have been worked on previously (in a given time frame) or a vehicle that has just arrived and entered into TOPIx. It also provides a status of all vehicles within the retailer without the need to enter a VIN manually every time.
The "Retailer Vehicle Park" provides vital information to the end user that is associated with the vehicle, for example, the last event performed along with the the date and time of the activity.
ARC Phase 2 introduces the first alliteration of "Technician Repair Workflow". This section (in later phases) will remove information which is not relevant to the repair type selected. Using machine learning TOPIx will be able to quickly display only the relevant information.
Theses four event types will direct technicians more efficiently through TOPIx by determining targeted information based on Vin, Event type and any other additional information learned.
